Heart of Wellness is a team-oriented integrative medicine practice in Tumwater. We’re hiring a Clinical Care Coordinator to support our physicians and patients — scheduling, medical records, and communication with patients, clinicians, and outside offices.
Is this you?
- A strong work ethic — you show up, you follow through, and you don’t need to be chased
- Excellent communication — clear and warm with patients, direct and clear with coworkers
- Professional demeanor — steady and composed, calm under pressure and easy to work alongside
- Genuinely comfortable with technology — picks up new systems fast and isn’t thrown when something changes
- Organized and detail-oriented — you can hold several things at once without dropping any of them
- Problem solving and accountability — when something goes wrong you own it and fix it rather than passing it along
- Discretion — patient privacy is not something you have to be reminded about
- Previous medical office experience is not required but is a plus
What the role involves
- Scheduling patient appointments and helping manage physician schedules
- Answering non-clinical patient questions about scheduling, accounts, insurance, orders, and referrals
- Preparing for upcoming visits by making sure physicians have outside records, labs, and imaging results
- Relaying communications between patients and physicians on prescriptions, referrals, labs, and imaging, as directed by the physician
- Coordinating with pharmacies, labs, imaging centers, and specialty offices at the physician’s direction
- Processing incoming and outgoing medical records requests
- Coordinating FMLA, workers’ compensation, and short-term disability paperwork
- Ordering and stocking medical supplies and exam rooms
- Supporting provider licensing, credentialing, and lab company coordination
Schedule
Full-time, 35–40 hours per week, approximately 8:00–5:00. On-site at our Tumwater clinic.
Compensation and benefits
- $18.00–$22.00 per hour, depending on experience
- Employer-sponsored health and dental insurance; vision coverage under consideration
- 401(k) with employer match
- Paid time off (which includes Washington paid sick leave)
- Staff and family discounts on supplements
We hire for the long term and value excellence and commitment.
This is an at-will position. Heart of Wellness is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran or military status, marital status, or any other protected status. If you need a reasonable accommodation to apply or interview, please contact us.
To apply: email your resume and cover letter to jobs@heartofwellness.org.
