Non-Covered Services

At Heart of Wellness we are committed to providing exceptional care that goes well beyond what is conventionally available. Our team of experienced clinicians makes every effort to really understand you and your situation and to identify and resolve the root causes of your illness or injury. Our goal is not just to treat your symptoms but also help you optimize your health and to empower you in your healing journey.

Unfortunately this kind care is significantly undervalued within the conventional medical system. Our longer visits combined with the lower relative value assigned to our care means that insurance companies generally pay us less than 50% of what they pay a conventional doctor’s office per hour of physician time.

Hence in order to support the unconventionally exceptional care we offer we charge additional fees for services that are not generally covered by insurance. These non-covered service fees allow us to stay in business without compromising on the quality of care we provide.

Please note that these fees for non-covered services are in addition to all regular charges for office visits or other covered services. If we can accept your insurance you will still owe copays, coinsurance and deductible amounts per your insurance plan. If we can not accept your insurance then these fees are an additional self-pay charge.

• Personalized care within our collaborative care model
• Patient portal communications with your physician and collaborative care team
• Prescription refills and support between visits
• Support with insurance-related administrative tasks that fall outside the standard scope of covered visits
• Ordering and processing of conventional and non-conventional lab testing (you pay the lab company directly but we facilitate the process)
• Assistance coordinating outside medical records into Heart of Wellness
• Supplement discounts
• Health and wellness education

Note: The communication and support that is paid for via these fees is not a substitute for visits with your physician or other covered services. Some questions cannot be answered without a visit. Some prescriptions, referrals and even some paperwork cannot be completed without a visit. Some paperwork that can be completed outside of a visit but is especially time consuming will result in a separate paperwork fee per our financial policy.

Current Prices (Subject to Change)

You can choose to pay monthly or yearly. All payments are recurring. Invoices will be sent electronically and your card will be debited automatically.

You can cancel at any time. However, because the Comprehensive Wellness Program is priced as a discounted long-term support option — designed for patients who intend to remain active with Heart of Wellness over time — reenrollment after a cancellation requires management approval. This helps ensure the program continues to serve its intended purpose and remains affordable for all participating patients. Reenrollment approval is not automatic and is granted at the discretion of Heart of Wellness..

This flexible choice is the default option to pay for most non-covered services. It may be your best choice if you are not sure you want to be an active patient long term. It provides the following non-covered services for a two week period following each physician visit:

• • Personalized care within our collaborative care model
  • Patient portal communications with your physician and collaborative care team
  • Prescription refills and support between visits
  • Support with insurance-related administrative tasks that fall outside the standard scope of covered visits
  • Ordering and processing of conventional and non-conventional lab testing (you pay the lab company directly but we facilitate the process)
  • Assistance coordinating outside medical records into Heart of Wellness
  • Health and wellness education

  Note: The communication and support that is paid for via these fees is not a substitute for visits with your physician or other covered services. Some questions cannot be answered without a visit. Some prescriptions, referrals and even some paperwork cannot be completed without a visit. Some paperwork that can be completed outside of a visit but is especially time consuming will result in a separate paperwork fee per our financial policy.