Non-Billable Services

At Heart of Wellness we are committed to providing exceptional care that goes well beyond what is conventionally available. Our team of experienced clinicians makes every effort to really understand you and your situation and to identify and resolve the root causes of your illness or injury. Our goal is not just to treat your symptoms but also help you optimize your health and to empower you in your healing journey.

Unfortunately this kind care is significantly undervalued within the conventional medical system. Our longer visits combined with the lower relative value assigned to our care means that insurance companies generally pay us less than 50% of what they pay a conventional doctor’s office per hour of physician time.

Hence in order support the unconventionally exceptional care we offer we charge additional fees for services that are not generally covered by insurance. These non-billable service fees allow us to stay in business without compromising on the quality of care we provide.

Year-Round Non-Billable Services

• Personalized care within our collaborative care model with access to all team members
• Priority access to your preferred group physician for more personalized visits and communication
• Patient portal communications with your physician and collaborative care team
• Prescription refills
• Insurance billing and support, including pre-authorizations for medications and imaging
• Ordering and processing of non-conventional and often uncovered lab testing (you pay the lab company directly but we facilitate the process)
• Priority scheduling, including urgent or same day appointments with a team physician, as available
• Supplement discounts at our in-house dispensary
• Health and wellness education

Note: The communication and support that is included in this program is not a substitute for visits with your physician or other covered services. Some questions cannot be answered without a visit. Some prescriptions, referrals and even some paperwork cannot be completed without a visit. Some paperwork that can be completed outside of a visit but is especially time consuming will result in a separate paperwork fee per our financial policy.

Per Visit Option

This flexible option provides the following non-billable services for a two week period following each physician visit:

• • Personalized care within our collaborative care model with access to all team members
  • Patient portal communications with your physician and collaborative care team
  • Prescription support
  • Insurance billing and support, including pre-authorizations for medications and imaging
  • Ordering and processing of non-conventional and often uncovered lab testing (you pay the lab company directly but we facilitate the process)

  Note: The communication and support that is included in this program is not a substitute for visits with your physician or other covered services. Some questions cannot be answered without a visit. Some prescriptions, referrals and even some paperwork cannot be completed without a visit. Some paperwork that can be completed outside of a visit but is especially time consuming will result in a separate paperwork fee per our financial policy.