Heart of Wellness Membership

This is our win-win solution to the longstanding problem that the kind of care we offer is undervalued within the conventional medical system. The Membership + Medical care model allows us to stay in business while also avoiding compromising the extraordinary medical care that we provide. And it also provides the additional benefit of a membership community that includes an expanded range of coaching and education resources in order to further extend care we offer beyond conventional limits.

Yes. You pay for visits via cash or insurance depending on if our clinicians are in-network with your insurance plan. The membership fee pays for access a range of education and coaching resources that are not typically paid for by insurance.

You can use your insurance to pay for visits if our clinicians are in-network with your insurance plan. If our clinicians are not in-network with your insurance, you can pay cash for your visits. Please refer to our Pricing page for further details. Either way, your participation in the membership program has no effect on how you pay for your visits. Please see our Pricing page for more information on our cash pay prices. If you do have insurance, your membership does not in any way replace your insurance or eliminate your responsibilities under your insurance contract. You are still responsible for meeting your deductible and for paying copays or coinsurance.

Your membership fee pays for members-only educational and group coaching programs and for supplement discounts through our in-house and online dispensaries. Your fee also helps us to sustain and to continue to improve on the sort of extraordinary health and wellness care that we are known for – care that goes far beyond what is typically offered under conventional care and also far beyond what is conventionally paid for by insurance. The membership fee does not pay for any visits or other services that might be covered by insurance.

We understand why you would say that but the best analogy is really that we are becoming more like local farm that uses a Community Supported Agriculture (CSA) program in order to ensure provide a stable cash-flow in order to be able to stay in business and compete with much larger industrialized farms. Just like a CSA program we see our membership program as creating a win-win. We get to stay in business and our patients get to enjoy truly extraordinary Membership + Medical care.

Most concierge medicine practices charge anywhere from $100 to $500 per month while we are only charge $100 per year.

Annual Membership Costs after the initial 3 Month Free Trial:

• Individuals: $100 per year – paid in 4 quarterly installments of $25 each
• Couple: $150 per year – paid in 4 quarterly installments of $37.50 each
• Two Parent Family (any number kids under 26yo): $180 per year – paid in 4 quarterly installments of $45 each
• Single Parent Family (any number kids under 26yo): $130 per year – paid in 4 quarterly installments of $32.50 each
• Each additional Adult beyond 2 adults in Family: $50 per year – paid in 4 quarterly installments of $12.50 each

Please note that even though the memberships require a 12 month commitment even though they are paid quarterly.

Yes everyone who signs up for the membership plan will automatically be enrolled in a 3 Month Free Trial. This trial period allows you to explore the value of the membership without risk. You can cancel your membership at any time during the 3 Month Free Trial period and you will not be charged. For example, if you signed up for the membership starting on March 1st then you will have until the end of May to cancel your membership without paying any fees.

If you sign up for the 3 month free trial membership on March 1st and I decide to continue membership beyond the end of May then your annual membership would start on June 1st 2023 and would end at the end of May 2024.

We understand that you might not want to pay for an annual membership if you are only coming in for a short series of visits. That is one reason why we offer a 3 Month Free Trial when you first sign up. You are not required to provide payment information when you initially sign up and begin the free trial. If you complete your course of visits during this 3 month period then your membership will cost you nothing. If after the 3 Month Free Trial you decide to continue care with Heart of Wellness, then you will begin to pay for your membership at that time.

Yes when you sign up you can set your membership to start on any date that you want. For example you can set your membership to start on the same day as your next appointment.

It is your responsibility to check with your insurance company about your benefits before your initial visit. Our team will do our best to verify your insurance benefits but we often cannot accurately determine your patient responsibility. Generally, there are co-pays for medical office visits. Often, there may be a co-insurance or a certain amount you are responsible for before meeting your deductible. These fees are also your responsibility. We strongly advise that you contact your insurance company so you can confirm that we are in-network with your insurance plan and so that you are aware of your benefits and deductible and co-pay/co-insurance amounts.

When you click the link to sign up it will take you to an easy sign up process managed by our membership program partner Hint Health. You will need to provide your basic demographic information and read and sign the membership agreement. You will also have the option of entering either your credit card information or your bank account information so that you do not need to do that later. You don’t need to enter payment information at the time that you sign up and you will not be charged any fees until after the conclusion of the initial 3 Month Free Trial. Your payment information is not stored either by Heart of Wellness or by Hint Health.

Our 3 month Free Trial membership is designed to function like a satisfaction guarantee. You can explore our Membership + Medical care model for 3 months and if you are not fully satisfied then simply cancel your membership and you will pay no membership fees. If you do see value in our Membership + Medical care model then simply allow your membership to continue. Once your membership continues beyond 3 months you will be charged the annual membership fee that is non-refundable.

Yes generous spouse and family discounts are built into the membership costs:

• Individuals: 3 Month Free Trial then $100 per year
• Couple: 3 Month Free Trial then $150 per year
• Two Parent Family (any number of kids): 3 Month Free Trial then $180 per year
• Single Parent Family (any number of kids): 3 Month Free Trial then $130 per year
• Each additional Adult beyond 2 adults in Family: 3 Month Free Trial then $50 per year

We do not have any financial arrangements with any lab companies. You will need to pay the lab companies or confirm that your insurance will pay on your behalf. If we are in-network with your insurance company then there is a greater chance that you can use your insurance to pay for standard lab tests and also some of the advanced lab testing that may be recommended by your physicians at Heart of Wellness.

Yes. The coaching and education included in our membership is designed to complement the services we offer to our patients. However the membership is open to everyone and includes benefits different from and complementary to conventional health care services. So if you want to be a member but don’t want to be a patient we still welcome you to join us.

You can modify your payment information or any other membership details through our membership management partner Hint Health. They offer an easy system for accessing your membership account. Please follow this link:

https://heartofwellness.hint.com/login/request

To cancel your membership please send an email to memberships@heartofwellness.org

The Heart of Wellness membership program has been developed in compliance with all state and federal requirements. Our membership program is consistent with Washington insurance laws governing health care service contractors and direct primary care practices. Heart of Wellness does not collect prepayment for health care services, nor do we directly bill patients for primary care services. Instead, the membership fees pay for non-covered health care services, primarily including educational and group coaching programs. All conventional covered health care services are billed on a fee-for-service basis to contracted insurers or to patients who pay cash or receive coverage from non-contracted insurers. Covered health care services are not paid for by our membership fee.

This membership model allows Heart of Wellness to provide care that goes far beyond what is offered under conventional care and paid for by insurance. However, our memberships do not in any way act as insurance and members are still responsible for meeting all requirements under their insurance contracts for services that are covered health care services.

The membership model allows Heart of Wellness to expand on its comprehensive integrated care model while complying with all applicable insurance requirements. Because our membership fee gives patients access to non-covered health care services, Heart of Wellness is not regulated as a health care service contractor nor as a direct primary care practice under state law.